Scope and acceptance
These Terms of Use govern your access to and use of MemberConsole websites, applications, account services, authentication, checkout interfaces, order lookup, receipts, payment-status records, subscriptions, support surfaces, APIs, webhooks, and merchant-integration features. By accessing or using MemberConsole, creating or using an account, initiating or completing a checkout through a MemberConsole interface, or using a merchant integration, you agree to these Terms.
If you use MemberConsole on behalf of a company, merchant, or other organization, you represent that you have authority to bind that organization to these Terms. A separate written merchant or enterprise agreement may also apply. If that written agreement expressly conflicts with these Terms, the written agreement controls only for the subject matter of that conflict.
MemberConsole is infrastructure, not the merchant
MemberConsole provides technology and commerce infrastructure that can help participating merchants present checkout, authenticate customers, maintain order and payment-state records, make receipts or account information available, and connect merchant systems. MemberConsole does not become the seller, manufacturer, supplier, distributor, importer, exporter, warehouse, carrier, installer, repairer, professional service provider, insurer, guarantor, fiduciary, or fulfillment provider merely because a transaction uses MemberConsole infrastructure.
The merchant identified in the storefront, checkout, order, or receipt is the business offering the relevant product or service and is responsible for the underlying customer transaction. MemberConsole does not take possession of merchant goods, supervise merchant personnel, control how a merchant performs a service, guarantee merchant inventory, or guarantee that a merchant will accept, recognize, fulfill, deliver, repair, replace, renew, cancel, or refund an order.
No use of MemberConsole creates a partnership, joint venture, employment, franchise, agency, fiduciary, brokerage, or other representative relationship between MemberConsole and a merchant or customer. A merchant may not represent that MemberConsole guarantees or endorses the merchant, its products, its services, or its performance.
Accounts and authentication
You are responsible for protecting your credentials, email account, authentication links, sessions, API credentials, merchant secrets, webhook secrets, devices, and other access methods. You must promptly secure or replace credentials that you believe may have been compromised and must not knowingly permit unauthorized access.
MemberConsole may require identity, account, order, or transaction verification before exposing private information or enabling sensitive actions. Entering an email address, order number, merchant identifier, or other reference does not by itself establish authorization or ownership.
Merchant responsibility
Each participating merchant is solely responsible for the products and services it offers and for its own business operations, including the legality, accuracy, safety, quality, description, pricing instructions, availability, inventory, licensing, regulatory approvals, tax treatment, marketing claims, customer eligibility requirements, age restrictions, warranties, guarantees, fulfillment, shipping, delivery, installation, support, renewals, cancellations, returns, refunds, and other obligations arising from its customer relationships.
Merchants are responsible for publishing and honoring any purchase terms, refund and cancellation policies, subscription terms, shipping terms, warranties, privacy notices, and other merchant-specific disclosures required by law or promised to customers. MemberConsole may display, link to, transmit, or retain a version reference to merchant-provided policies without assuming responsibility for their content, legal sufficiency, accuracy, or performance.
Merchants remain responsible for monitoring their own orders and systems. A merchant must use reasonable reconciliation processes and must not rely on a single email, webhook, browser page, notification, or copied database row as its only record of an order or payment.
Orders, fulfillment, delivery, and missing-order issues
A MemberConsole checkout or order record does not itself guarantee merchant acceptance or fulfillment. Merchant acceptance, inventory allocation, service scheduling, shipment, delivery, installation, activation, performance, and post-purchase support remain the merchant's responsibility unless MemberConsole expressly agrees in a separate signed writing to perform a specific obligation.
MemberConsole is not responsible for a merchant's failure to receive, import, recognize, reconcile, process, fulfill, ship, deliver, activate, service, or support an order because of the merchant's systems, merchant configuration, merchant personnel, merchant integrations, merchant inboxes, third-party software, network failures, or failure to use available reconciliation tools. If an event or notification is delayed, duplicated, missed, rejected, or not consumed by a merchant system, the merchant remains responsible for reconciling the authoritative commerce state available through MemberConsole-supported records or interfaces.
Questions or claims concerning missing goods, non-delivery, late delivery, damaged items, incomplete services, service quality, warranties, merchant cancellations, merchant refusals, or other fulfillment matters must be directed to the merchant responsible for the transaction. MemberConsole may provide platform support or transaction information where appropriate, but does not assume the merchant's underlying fulfillment obligation.
Checkout and commerce records
MemberConsole may create, maintain, reconcile, or display records for checkout sessions, orders, payment status, refunds, receipts, subscriptions, shipments, and fulfillment events. Trusted server-resolved state, not a browser-displayed assumption, determines the MemberConsole commerce record. A success page, redirect, screenshot, email, client-side message, or merchant-side copy alone should not be treated as conclusive proof that a payment or order reached a particular final state.
Order totals, currencies, merchant ownership, payment references, and other commercial values may be resolved or frozen by trusted systems to protect integrity. MemberConsole may correct, reconcile, suppress, or update records when necessary to reflect authoritative provider or server state, address duplication, repair inconsistent data, or respond to fraud, disputes, refunds, reversals, or technical errors.
Payments, refunds, chargebacks, and reversals
Payment processing may involve independent payment processors, acquiring banks, card networks, issuing banks, wallets, financial institutions, and other providers. Those services may approve, decline, authenticate, hold, reverse, refund, delay, or otherwise affect a payment under their own rules and systems. MemberConsole does not control and does not guarantee the availability, authorization, settlement timing, dispute outcome, or continued operation of those third-party payment services.
The merchant remains responsible for merchant-specific refund, return, cancellation, and pricing obligations and for responding to transaction disputes concerning the merchant's goods or services. MemberConsole may record or display refund, dispute, reversal, or payment state when that information is available to the platform, but displaying a state does not create an independent refund, reimbursement, guarantee, or indemnity obligation by MemberConsole.
Signing out, deleting an account-facing profile, clearing browser data, opening a support request, or disputing a merchant transaction does not automatically cancel an order, reverse a payment, terminate a subscription, or create refund eligibility.
Subscriptions and recurring merchant relationships
When a merchant offers a subscription, recurring service, renewal, maintenance plan, or other continuing commercial relationship, the merchant is responsible for the applicable offer, renewal terms, cancellation method, notices, pricing changes, service delivery, and legally required disclosures. MemberConsole may provide account, record, or interface infrastructure without becoming the provider of the underlying subscription.
A customer seeking to cancel, modify, pause, renew, or obtain a refund for a merchant subscription must use the merchant's applicable process unless a MemberConsole interface expressly provides an authorized control for that merchant relationship.
Merchant content and representations
Product names, descriptions, images, specifications, prices, availability statements, delivery estimates, legal notices, warranties, policies, support details, company information, and other merchant materials may be supplied or approved by the merchant. The merchant is responsible for that content and for ensuring it is accurate, lawful, current, non-infringing, and not misleading.
Unless MemberConsole expressly states otherwise, MemberConsole does not independently inspect goods, verify professional qualifications, test products, audit merchant claims, confirm inventory, investigate merchant solvency, or guarantee that merchant-provided content is complete or error-free.
Support, complaints, and transaction disputes
MemberConsole support covers MemberConsole-operated account access, authentication, order visibility, receipt visibility, platform functionality, and related technical issues. Product support, service performance, delivery, warranty claims, returns, cancellations, merchant refund decisions, and merchant-specific obligations are the merchant's responsibility.
MemberConsole may, at its discretion, help route information, preserve transaction records, identify the merchant, or provide technical evidence relating to a platform record. Doing so does not make MemberConsole a party to the underlying sale, require MemberConsole to adjudicate a merchant-customer dispute, or require MemberConsole to compensate either party for the merchant's conduct.
Third-party services and dependencies
MemberConsole may interoperate with payment processors, financial institutions, hosting providers, identity services, communication providers, mapping providers, analytics or observability services, merchant systems, shipping providers, and other third parties. MemberConsole is not responsible for the acts, omissions, availability, security, policies, decisions, failures, delays, or data of an independent third party except to the extent liability cannot lawfully be excluded.
Links to a merchant or third-party website are provided for convenience or transaction context and do not constitute an endorsement, warranty, or assumption of responsibility for that website or business.
Merchant integrations
Merchants must keep secret credentials in trusted server environments, use credentials only within their authorized scope, verify signed events before acting on them, implement idempotency and retry handling, protect customer information, maintain accurate destination configuration, and reconcile material commerce state using supported MemberConsole records or interfaces.
Merchant systems must tolerate retries, duplicates, delays, out-of-order delivery, temporary outages, rejected destinations, and other normal distributed-system conditions. MemberConsole does not guarantee that every webhook, email, callback, redirect, or notification will arrive exactly once, in a particular order, or within a particular time. A merchant's failure to implement reasonable reconciliation, retry, monitoring, or recovery controls is the merchant's responsibility.
Acceptable use
You may not access or attempt to access another person's account or another merchant's records; bypass authorization; enumerate private resources; falsify commerce events; manipulate checkout state; interfere with authentication, payments, reconciliation, or event delivery; upload malicious code; use stolen credentials or payment information; conduct fraud; scrape private customer information; overload or intentionally degrade the service; reverse engineer protected systems except where such restriction is prohibited by law; or use MemberConsole for unlawful, deceptive, abusive, or rights-infringing activity.
MemberConsole may investigate suspected abuse and may preserve or disclose information where reasonably necessary to protect customers, merchants, the platform, payment integrity, or legal rights, subject to applicable law.
Content and intellectual property
MemberConsole and its software, interfaces, documentation, designs, branding, and original content are protected by applicable intellectual property laws. Except for the limited right to use the service in accordance with these Terms, no license or ownership interest is granted in MemberConsole technology, marks, or proprietary materials.
A merchant retains its rights in merchant content it supplies. The merchant grants MemberConsole a non-exclusive, worldwide, royalty-free license to host, reproduce, format, transmit, display, and otherwise process that content as reasonably necessary to operate, secure, support, improve, and provide the merchant's configured MemberConsole services.
Availability, maintenance, and changes
MemberConsole may maintain, update, secure, modify, replace, suspend, or discontinue features or integrations. The platform is designed for reliable commerce and account workflows, but uninterrupted or error-free operation is not guaranteed. Maintenance, security responses, provider outages, network failures, software defects, internet conditions, merchant configuration, capacity limits, or other operational events may temporarily affect functionality.
MemberConsole may make emergency changes where reasonably necessary to protect security, transaction integrity, users, merchants, systems, or legal compliance. Merchants are responsible for designing their operations so a temporary platform or provider interruption does not create an unsafe or unlawful fulfillment process.
Disclaimers
To the maximum extent permitted by applicable law, MemberConsole and its platform services are provided on an "as is" and "as available" basis. MemberConsole disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, error-free operation, and any warranty arising from course of dealing or usage of trade, except where such a disclaimer is prohibited by law.
MemberConsole does not warrant or guarantee any merchant, merchant content, product, service, fulfillment outcome, delivery date, inventory level, refund decision, warranty performance, professional result, merchant solvency, payment authorization, financial institution decision, or third-party service. No statement by MemberConsole support creates a warranty or guarantee unless expressly included in a written agreement signed by an authorized MemberConsole representative.
Limitation of liability
To the maximum extent permitted by applicable law, MemberConsole and its affiliates, officers, directors, employees, contractors, licensors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages; lost profits, revenue, business, opportunity, goodwill, anticipated savings, or data; merchant non-performance; product defects; service quality; personal arrangements made in reliance on a merchant; shipping or delivery failures; missed or unrecognized merchant orders; merchant-system failures; or losses arising from third-party payment, banking, network, hosting, communication, mapping, shipping, or integration services.
To the maximum extent permitted by applicable law, MemberConsole's aggregate liability arising out of or relating to the service or these Terms will not exceed the greater of (a) the amount you directly paid to MemberConsole, excluding amounts paid to or for a merchant's goods or services, during the twelve months before the event giving rise to the claim, or (b) USD 100.
The exclusions and limitations in these Terms apply regardless of the legal theory asserted and even if a remedy fails of its essential purpose or MemberConsole was advised that a loss was possible. They do not exclude or limit liability that cannot lawfully be excluded or limited, including liability where applicable law requires otherwise.
Indemnity
If you are a merchant, business user, or person using MemberConsole on behalf of an organization, you agree, to the maximum extent permitted by law, to defend, indemnify, and hold harmless MemberConsole and its affiliates, officers, directors, employees, contractors, licensors, and service providers from claims, losses, liabilities, damages, judgments, penalties, costs, and reasonable legal fees arising from or relating to your products or services; merchant content; advertising or representations; fulfillment or non-fulfillment; shipping; warranties; returns; refunds; subscriptions; taxes; regulatory obligations; privacy or data practices; infringement of third-party rights; customer disputes; misuse of MemberConsole; breach of these Terms; or violation of applicable law.
For customers and other individual users, you remain responsible for claims or losses caused by your unlawful use of MemberConsole, fraud, intentional misconduct, infringement, or unauthorized access using credentials you controlled, to the extent permitted by applicable law.
Suspension and termination
MemberConsole may restrict, suspend, or terminate access where reasonably necessary to protect users, merchants, payment integrity, platform security, legal compliance, or MemberConsole systems, including suspected credential compromise, fraud, abuse, unlawful activity, sanctions or regulatory concerns, repeated integration failures that threaten platform reliability, or material breach of these Terms.
You may stop using MemberConsole at any time. Transaction, audit, payment-state, security, integration, support, and other records may remain where retention is reasonably necessary for transaction history, accounting, fraud prevention, dispute resolution, enforcement, security, or legal obligations.
Events outside reasonable control
To the maximum extent permitted by law, MemberConsole is not liable for delay, interruption, failure, or loss caused by events outside its reasonable control, including internet or telecommunications failures, cloud or infrastructure outages, payment-network or banking failures, acts of government, changes in law, sanctions, labor disputes, civil unrest, war, terrorism, natural disasters, fire, flood, severe weather, epidemics, cyberattacks by third parties, widespread software or dependency failures, or failures of merchant or third-party systems.
General terms
These Terms, together with any applicable written MemberConsole agreement expressly incorporated into them, form the agreement governing the MemberConsole service covered here. Merchant purchase terms govern the merchant's underlying sale or service relationship and do not expand MemberConsole's obligations unless MemberConsole expressly accepts an obligation in writing.
If any provision is found unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. A failure or delay in enforcing a right is not a waiver. You may not assign your rights or obligations under these Terms in a way that would impair MemberConsole's rights without prior written consent; MemberConsole may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or transfer of the relevant service.
Provisions that by their nature should survive termination, including merchant responsibility, intellectual property, disclaimers, limitation of liability, indemnity, retained records, and general contractual provisions, survive termination. Headings are for convenience only. References to "including" mean "including without limitation." Electronic notices and records may be used where permitted by law.
MemberConsole may update these Terms as the platform, integrations, business model, or legal requirements change. The effective date at the top identifies the current published version. Material changes will be communicated when required by applicable law. Continued use after an updated version becomes effective constitutes acceptance to the extent permitted by law.
Contact
For questions about these Terms of Use, email legal@memberconsole.com. For MemberConsole account, authentication, order-access, receipt-visibility, or platform support, use MemberConsole support. Questions about a merchant's product, service, delivery, warranty, cancellation, return, refund, or other merchant obligation should be directed to the merchant identified in the relevant storefront, checkout, order, or receipt.