Product, delivery, warranty, return, or merchant refund question?
Those questions stay with the business you purchased from. Open your connected order to confirm the responsible merchant and the latest available purchase details.
Help center
Find the answer, then get back to what you were doing.
Practical guidance for customer accounts, orders, payments, refunds, subscriptions, merchant integrations, privacy, and security.
Popular starting pointsBrowse every article
Find an order
Verify ownership and securely open a purchase without already being signed in.
Open guideAccount access
Recover sign-in access and understand secure email authentication.
Open guideRefund status
Understand merchant decisions, platform records, partial refunds, and processing state.
Open guideMerchant integration
Start with API credentials, checkout, signed webhooks, testing, and canonical orders.
Open guideOrders
5 articlesFind an order without signing in
Use your order number and purchase email to start a privacy-preserving order access flow.
Understand order and fulfillment statuses
Learn what paid, processing, fulfilled, shipped, delivered, cancelled, and refunded states mean in MemberConsole.
Shipping, delivery, and fulfillment updates
See where delivery updates come from and which questions should go directly to the merchant.
Change a delivery or billing address
Know when an address can be updated and why a completed order may need merchant assistance.
Contact the merchant for a purchase
Use the merchant identity on your connected order for product, warranty, delivery, and merchant-policy questions.
Account
3 articlesSign in and recover account access
Use password or secure email access methods and recover gracefully when a sign-in link does not arrive.
Connect eligible purchases to your account
Understand how verified customer identity can bring purchases together without weakening merchant isolation.
Protect your MemberConsole account
Keep account access secure and know what to do if you think a session or email link was exposed.
Billing
4 articlesReceipts and payment records
Understand the billing information MemberConsole can show and where merchant-specific charge questions belong.
Understand refund status
Read refund records correctly and know what happens after the merchant or payment system completes a refund.
A payment failed or was declined
Separate checkout errors from authoritative payment state and decide what to do next.
Manage a connected subscription
Review recurring purchase state while keeping merchant plan and cancellation rules clear.
Merchants & API
6 articlesMerchant API keys and environments
How retailers and software merchants receive scoped credentials and keep them server-side.
Integrate MemberConsole checkout
Create server-authoritative checkout sessions and send customers into the correct merchant purchase flow.
Verify signed merchant webhooks
Validate event authenticity, acknowledge deliveries quickly, and make every consumer safe to retry.
Read orders through the Merchant API
Use canonical MemberConsole records instead of making a copied merchant database the authority for commerce state.
Validate an integration before production
Test the order lifecycle beyond the happy path before sending real customer traffic.
Keep refunds and fulfillment tied to canonical orders
Update operational state without losing the relationship between merchant actions and the authoritative commerce record.
Privacy & security
3 articlesCustomer privacy and merchant boundaries
How one customer identity can connect purchases while each merchant remains inside its own authorization boundary.
Data access, records, and retention
Understand why commerce and security records may be retained and where privacy requests should be sent.
Report a security concern
Send a useful security report without exposing payment credentials or unrelated customer information.
For developers
The four guides to read before production traffic.
A reliable merchant integration starts with scope, server-authoritative checkout, signed events, and a clear security boundary.
API credentials
Keep credentials server-side and inside the merchant scope provisioned for the integration.
Read guideCheckout
Create sessions from trusted backend context and let server logic resolve the commercial snapshot.
Read guideWebhooks
Verify signatures, expect retries, and make event consumers idempotent.
Read guideSecurity
Understand tenant isolation, customer identity boundaries, and server-authoritative controls.
Read guideNeed the full integration map?
The Resources hub combines merchant onboarding, integration guidance, testing, security, and customer support references in one place.
Open account
Sign-in, order access, receipt visibility, or MemberConsole issue?
Use MemberConsole support when the problem is with the platform itself rather than the product or service sold by a participating merchant.