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Shipping, delivery, and fulfillment updates

See where delivery updates come from and which questions should go directly to the merchant.

Fulfillment source

Shipment and fulfillment updates are associated with the merchant order and may be supplied by the merchant or its connected fulfillment systems.

Tracking

When tracking information is connected to the order, MemberConsole can surface the latest available carrier or fulfillment record. The merchant remains responsible for the underlying delivery promise.

Delivery questions

Contact the merchant for delivery estimates, carrier issues, replacement requests, warranties, installation, or other product-specific fulfillment questions.

Good to know

MemberConsole can help with account access and the platform record. Product, delivery, warranty, return, and merchant-policy decisions stay with the business shown on the order.

Still need a hand?

MemberConsole support can help with sign-in, secure order access, receipt visibility, account security, and problems using the platform.